Terms and Conditions

  1. Introduction
    1. These terms and conditions govern the use of The Lenton Centre’s facilities, including strength and fitness areas and sunbed services. By using our services, you agree to comply with these terms.
  2. Membership
    1. Membership or purchased passes are required to access the gym facilities.
    2. Members must provide accurate personal information during registration and notify us of any changes.
    3. Membership fees are due at the time of registration and must be paid on time to maintain access.
    4. From time to time, we may need to increase the membership pricing. You will receive at least 14 days’ notice of any price increases, including when it takes effect and your new monthly rate. You may terminate your membership within the notice period in accordance with these terms. If you do not cancel before the effective date, your payment will automatically adjust.
  3. Membership Terms
    1. You are responsible for your membership and any overpayments. Refunds will not be issued for duplicate or accidental payments on the user’s end.
    2. Memberships are individual and non-transferable.
    3. Memberships are on a rolling monthly basis.
  4. Membership Payments
    1. An account must be set up on the ClubRight App
    2. Payments can be set up via
      1. Direct Debit;
      2. Card via the app; or
      3. Over the counter with either card or cash
    3. All membership fees are due on the date the membership was started each month.
    4. Non-members must pay a walk-in fee to use the gym or pool.
    5. If a payment fails, we will notify you. Repeated missed payments may result in suspension or termination.
  5. Membership Freeze
    1. Freeze requests require 10+ days’ notice before the next payment date.
    2. There is no minimum or maximum freeze duration.
    3. Freezing pauses access and payments but does not replace the cancellation notice, which begins after the freeze ends.
    4. Freeze requests must be submitted via our freeze request form, available online or by email.
  6. Cancellation and Refunds
    1. Cancellation can be completed via the ClubRight App at least 10 days prior to when the next payment is due.
    2. Cancellation can also be requested over the counter, where one of our team members will process the cancellation; this must be done at least 10 days prior to when the next payment is due.
    3. Manually cancelling your direct debit does not constitute membership cancellation.
    4. Instigating a charge back via your bank does not constitute membership cancellation.
  7. Access and Use
    1. Members must check in upon arrival and are responsible for their belongings while on the premises.
    2. Users must adhere to all posted rules and guidelines within the gym facilities.
    3. Proper attire and footwear, relevant to the activity you are undertaking, must be worn at all times.
    4. Gym tours are required for new visitors.
  8. Passes, Trials & Offers
    1. Day/ Session passes or free trials are valid once per person.
    2. Trial passes do not guarantee access to busy classes.
    3. Management may cancel or change promotional offers at any time.
    4. Day/ Session passes are non-refundable.
  9. Health and Safety
    1. Members should consult a physician before beginning any new exercise program or using sunbed services.
    2. By joining The Lenton Centre, you confirm you are in good health and capable of physical activity without risk to your safety or wellbeing. You agree to update us if your health status changes. You are responsible for ensuring you are fit to use the facilities and properly equipped to do so.
    3. The Lenton Centre accepts no responsibility for any accident, damage, injury, illness, or misadventure caused to or suffered by members in any physical activities while at The Lenton Centre. You acknowledge that gym and pool environments may pose risks and agree to take personal responsibility for your safety and belongings.
    4. A ParQ questionnaire must be completed before undertaking any fitness-related activities at The Lenton Centre
  10. Conduct and Centre Rules
    1. Members are expected to treat staff and other members with respect.
    2. Any form of harassment, discrimination, or disruptive behaviour will not be tolerated and may result in membership termination.
    3. We reserve the right to close all or part of the building for maintenance, events, or emergencies. We will communicate these closures when possible, but we will not issue membership refunds for such closures.
    4. Rules for all members:
      1. Re-rack all weights and equipment after use
      2. Wear appropriate footwear at all times
      3. Wipe down machines after use
      4. Do not drop weights unnecessarily
      5. Let others work in between sets
      6. No access under the influence of drugs or alcohol
      7. Respect all staff and fellow members
      8. U16s must be accompanied by an adult
      9. No offensive behaviour or swearing
      10. Membership is non-transferable
      11. Do not share your access card
      12. All members must have an active ClubRight (The Lenton Centre) app account
    5. Inappropriate behaviour may result in removal from the centre.
  11. Media & Photography
    1. Photography and videography are not permitted on site without prior written permission.
    2. The Lenton Centre team may photograph or video activities, once permission has been granted by those involved.
  12. Liability
    1. The Lenton Centre is not liable for any injuries, accidents, or damages that occur on the premises beyond our control.
    2. Members should use equipment responsibly and report any malfunctions to staff immediately.
  13. Privacy & Data
    1. For full privacy terms, contact us or refer to the Privacy Policy on our website.
  14. Changes to Terms
    1. The Lenton Centre reserves the right to modify these terms and conditions at any time. Members will be notified of any significant changes.
  15. Governing Law
    1. These terms and conditions are governed by the laws of England and Wales.  Any disputes will be resolved in the appropriate courts.
  16. Contact Information
    1. For any questions or concerns, please contact us at The Lenton Centre
      1. Telephone: 01159412422
      2. Email: admin@thelentoncentre.org.uk

By signing up to The Lenton Centre and/ or using our services, you agree to the terms and conditions set out above.
If you have any questions, please email admin@thelentoncentre.org.uk or call 01159412422.

Refer a Friend – Terms and Conditions:

General

1. Cannot be used in conjunction with any other offers.
2. A free month is applied to the 4th month of membership for existing The Lenton Centre (Gym, Swim or Gym/Swim combined membership) members and the New Member who has been referred.
3. Offer applicable across all Gym, Swim or Gym/Swim combined memberships
4. The Lenton Centre reserves the right to change, amend, or remove this promotion at any time, without prior warning.

Existing member’s terms (in addition to the above terms)

1. Existing The Lenton Centre members who have successfully signed a ‘friend’ up to a monthly rolling membership will receive their 4th month free.
a. Where a monthly membership is purchased; on claiming the offer the 4th month free will be in lieu of your 4th payment when due.
2. A free month is applied to the existing The Lenton Centre member and the New Member who is joining. a. The person making the referral must be an existing paying The Lenton Centre member at the time the 4th free month is applied.
3. No limits to the number of referrals.
4. If your account is in arrears this must be settled before qualifying for the offer.

New (referred) members terms (in addition to the above terms)

1. The ‘friend’/’referred friend’ who signs up for a monthly rolling membership after being referred will receive their 4th month free.
a. Where a monthly rolling membership is purchased; on claiming the offer the 4th month free will be in lieu of your 4th payment when due.
2. Offer only applicable to new members who were referred by an existing The Lenton Centre member (can’t have cancelled a membership in the last 3 months).
3. Cannot have cancelled a The Lenton Centre membership within the last 3 months prior to signing up to take advantage of the offer.
4. Offer applies to New Members only.

TLC Voucher Terms & Conditions

A. Gym Session Pass:

  1. Valid for one time use only.
  2. Valid for one person.
  3. Valid until the date shown on the voucher.
  4. Person must show voucher on day of use. This will be cross-checked with voucher sign-up sheet.
  5. Voucher cannot be transferred or exchanged for cash.

B. Swim Session Pass:

  1. Valid for one time use only.
  2. Valid for one person.
  3. Valid for ONE session of either Adult Lane Swim, AquaFit, or Ladies Only Swim.
  4. Valid until date shown on the voucher.
  5. Person must show voucher on day of use. This will be cross-checked with voucher sign-up sheet.
  6. Voucher cannot be transferred or exchanged for cash.

C. Monthly Membership Passes:

  1. Valid for one month from the day of registration.
  2. Valid for one person.
  3. Valid until date shown on the voucher.
  4. Valid only for the activity shown on the voucher.
  5. Person must show voucher on first day of use to allow for sign up to the ClubRight App and the pass to be added to their profile. This will be cross-checked with voucher sign-up sheet.
  6. Future sessions are then accessed by scanning the QR code in the ClubRight App.
  7. Voucher cannot be transferred or exchanged for cash.